Summary: You can delete your account and everything stored with it from inside the app, in Settings. Deletion is immediate and permanent — there is no undo and no recovery period. If you can no longer open the app or sign in, email us and we will do it for you.
If you have linked an email and password to your account, you will be asked for your password to confirm. If you have been using the app anonymously — the default, with no email or password — no password is needed, because there is no credential on the account to re-check.
Deleting your account removes your account record and every piece of data stored against it on our servers, including:
Nothing is retained in a recoverable form after deletion, and none of it is kept for advertising, profiling, or resale — we do not do any of those things at any point.
The app also keeps a copy of your data on your phone so it works offline. Deleting your account clears this along with the server copy. If you would rather remove only the local copy, uninstalling the app — or clearing its storage in your device settings — removes everything the app has saved on the device.
Email info@tessservices.com with the subject Account deletion request, from the email address linked to your account.
We will confirm and complete the deletion within 30 days of receiving your request.
If you used the app anonymously and never linked an email address, there is no information tying that account to you, so we have no way to identify which account is yours from an email. In that case, uninstalling the app removes your data from your device, and the anonymous account left on our servers holds nothing that identifies you.
For any question about deletion or your data more generally, contact us at:
Email: info@tessservices.com
See also our Privacy Policy.